Q: Does Heron's Head Nursery ship?

A: YES!

Q: Who do you ship with?

A: UPS unless they are not available to your location

Q: My shipping estimate is too high, can you do something?

A: Yes, our calculator has been wrong in the past. If you want a custom quote, please reach out to us by email and we will get back to you with a custom shipping quote.

Q: When do you ship?

A: We ship out every Monday, so if you order on a Tuesday, your plant will be sent out the following Monday. We do this to make sure that there are no shipping hold ups on weekends. 

Q: Do you have issues with holiday shipping?

A: Yes, we often try to schedule shipping around the holidays in order to make sure plants are in transit for as little time as possible.

Q: How long will the shipping on my plant take?

A: When you order you will get a tracking number after the plant ships, we try not to have a plant in transit for more than 4 days.

Q: Do you make any guarantees that my plant will arrive safely?

A: No, once a plant leaves our office, anything that happens to the plant in transit is on UPS and not on us. Please complain to them if your package gets squished. There is only so much we can do. 

Q: Do you have a limit to how many plants you can ship?

A: Yes, we do not ship over 5g plants. We can ship one 5g plant per package if you order more than one 5g we will have to split the plants between packages. We can ship four 1g plants per package and we can ship around 9 4" plants per package.

Q: What happens if something happens to my order?

A: When your order arrives, please open your shipment immediately and look at your plants. If there is an issue with your order, please:

Take photos of any damage or shortages. Photograph the plants and the package. Contact us within 24 hours of delivery.

Please do not discard any damaged items or packaging.

Our goal is for customers to receive healthy plants that do well in their gardens. If it is determined by us that the plant is truly damaged beyond saving, we will issue a refund for the plant purchase price. Shipping charges are non-refundable.

Requests submitted after the 24-hour window cannot be accepted, as it becomes difficult to determine whether issues occurred during transit or resulted from care after delivery.

Feel free to email elliot@heronsheadnursery.com with any more questions.